Terms & Conditions

1. Definitions

In these Terms and Conditions, the following definitions apply:

• "QuickX", "we", "us", "our" means QuickX Financial Services Ltd., registered in Nigeria at 12 Allen Way, Lagos.
• "Platform" means the QuickX website, mobile applications, APIs, and all related services.
• "User", "you", "your" means any individual or entity that registers for or uses the Platform.
• "Account" means the account created by a User on the Platform.
• "Exchange Transaction" means a currency conversion executed through the Platform.
• "Payout" means the delivery of exchanged funds to a specified recipient account.
• "Supported Currencies" means the currencies available for exchange on the Platform, currently NGN, PHP, USD, USDT, and BTC.

2. Eligibility and Account Registration

2.1 Eligibility

To use the Platform, you must:

• Be at least 18 years of age;
• Have the legal capacity to enter into a binding contract;
• Not be a resident of, or located in, a jurisdiction where the use of our services is prohibited by applicable law; and
• Not be subject to any sanctions administered by OFAC, the UN Security Council, or any other applicable sanctions authority.

2.2 Account Registration

You must register for an Account to access the exchange and payout services. You agree to:

• Provide accurate, current, and complete information during registration;
• Complete identity verification (KYC) as required by applicable regulations;
• Maintain and promptly update your account information;
• Keep your login credentials confidential and not share them with any third party; and
• Notify us immediately at support@quickx.ng if you suspect unauthorised access to your Account.

2.3 Account Types

QuickX offers personal accounts for individual users and business accounts for registered companies. Business accounts are subject to additional verification requirements and may access features not available to personal accounts, including bulk payout functionality and API integration.

3. Currency Exchange Services

3.1 Exchange Transactions

When you initiate an Exchange Transaction, you authorise QuickX to convert the specified amount from your selected source currency to your selected target currency at the rate displayed at the time of confirmation. The rate is locked for a limited period (typically 30 seconds) while you complete the transaction.

3.2 Fees

QuickX charges fees for its services, which are clearly disclosed on the transaction confirmation screen before you complete any exchange. Fees may include:

• An exchange rate margin (a percentage built into the displayed rate);
• A flat transfer fee for certain currency pairs or destinations;
• Network fees for cryptocurrency transactions (passed through at cost).

We reserve the right to modify our fee structure with 14 days' prior notice to registered users.

3.3 Transaction Limits

Exchange Transactions are subject to minimum and maximum limits, which vary based on the currency pair, your account verification tier, and applicable regulatory requirements. Current limits are displayed in your Account settings and on the exchange interface.

3.4 Transaction Finality

Once you confirm an Exchange Transaction, it is final and cannot be cancelled or reversed except in circumstances where: (a) the transaction was initiated fraudulently or in error, and you notify us within 30 minutes; (b) a technical error on our platform caused an incorrect amount to be processed; or (c) applicable law requires reversal.

4. Payout Services

4.1 Single Payouts

You may instruct QuickX to deliver exchanged funds to a single bank account or cryptocurrency wallet. You are responsible for providing accurate recipient details. QuickX will not be liable for delays or losses arising from incorrect information provided by you.

4.2 Bulk Payouts

Business account holders may use the bulk payout feature to deliver exchanged funds to multiple recipients simultaneously. Bulk payout requests are subject to a pre-submission validation process. You acknowledge that you are responsible for the accuracy of all recipient data included in bulk payout files.

4.3 Delivery Timeframes

Estimated delivery timeframes are provided for guidance and are not guaranteed. Delivery may be delayed due to factors outside QuickX's control, including bank processing delays, network congestion, public holidays, or regulatory holds.

5. Prohibited Uses

You agree not to use the Platform for any of the following prohibited activities:

• Money laundering, terrorist financing, or any other activity in violation of applicable AML/CFT laws;
• Transactions involving sanctioned individuals, entities, or jurisdictions;
• Fraud, identity theft, or misrepresentation;
• Any activity that violates applicable laws or regulations;
• Attempting to circumvent transaction limits through structuring or multiple accounts;
• Reverse engineering, scraping, or otherwise misusing the Platform or its APIs;
• Transmitting malware, viruses, or any malicious code.

6. Compliance and KYC

QuickX is committed to full compliance with applicable financial regulations, including those of the Central Bank of Nigeria (CBN) and international AML/CFT standards. You agree to provide truthful information for identity verification purposes and to complete enhanced due diligence if requested.

7. Intellectual Property

All content on the Platform, including text, graphics, logos, software, and data, is owned by or licensed to QuickX and is protected by applicable intellectual property laws. The QuickX name and logo are trademarks of QuickX Financial Services Ltd.

8. Limitation of Liability

To the maximum extent permitted by applicable law:

• QuickX shall not be liable for indirect, incidental, consequential, special, or punitive damages, including loss of profits, revenue, or data;
• Our total liability for any claim arising from your use of the Platform shall not exceed the fees paid by you to QuickX in the 3 months preceding the claim;
• We are not liable for losses arising from circumstances beyond our reasonable control, including acts of God, government actions, internet outages, or third-party payment network failures.

9. Indemnification

You agree to indemnify, defend, and hold harmless QuickX, its directors, officers, employees, and agents from any claims, losses, liabilities, damages, or expenses (including legal fees) arising from your use of the Platform, your violation of these Terms, or your violation of any applicable law.

10. Account Suspension and Termination

QuickX may suspend or terminate your Account at any time, with or without notice, if: (a) you breach any provision of these Terms; (b) we are required to do so by applicable law or a regulatory authority; (c) we detect suspicious or fraudulent activity; or (d) you fail to complete identity verification within a reasonable time.

11. Amendments

We may amend these Terms from time to time. We will provide at least 14 days' notice of material changes by posting updated Terms on the Platform and notifying registered users by email. Continued use of the Platform after the effective date of any amendment constitutes acceptance of the revised Terms.

12. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Federal Republic of Nigeria. Any dispute arising out of or in connection with these Terms shall first be subject to good-faith negotiation. If not resolved within 30 days, disputes shall be referred to binding arbitration in Lagos, Nigeria.

13. Contact Information

For questions or concerns about these Terms, please contact us:

• Email: legal@quickx.ng
• Post: Legal Department, QuickX Financial Services Ltd., 12 Allen Way, Lagos, Nigeria
• Phone: +234 123 456 7890