You have the right to request permanent deletion of your QuickX account and personal data. Please read this page carefully before submitting a request.
Follow these steps in order. Your request cannot be processed until all outstanding activity is cleared and your identity is confirmed.
Before requesting deletion, log in to your account and ensure:
If your account has a compliance hold, deletion cannot proceed until the hold is lifted. Contact compliance@quickx.ng for assistance.
Once your account is deleted, you will no longer have access to your transaction history through the QuickX platform. We recommend exporting your records before proceeding:
Send an email to privacy@quickx.ng with the subject line: Account Deletion Request. Your email must include:
Requests sent from an email address that does not match your account cannot be processed for security reasons.
To protect you from unauthorised deletion requests, our team will verify your identity before proceeding. We will send a one-time verification code to both your registered email and phone number. You must confirm both codes within 24 hours of receiving them.
If you no longer have access to your registered phone number, include this in your email and our team will arrange an alternative verification method.
Once your identity is confirmed, your request will be processed within 14 calendar days. You will receive a final confirmation email when deletion is complete. Your account access is suspended immediately upon confirmation and permanently erased at the end of the processing window.
Not all data can be immediately deleted. Some records must be retained to comply with Nigerian financial regulations, anti-money laundering (AML) laws, and our licensing obligations.
| Data Category | Action | Retention Period |
|---|---|---|
|
Profile & login credentials
Name, email address, password hash, phone number, profile photo
|
Deleted | Deleted within 14 days of confirmed request |
|
KYC / identity documents
Scanned ID, selfie, liveness check data, BVN linkage
|
Retained | 5 years from account closure — required under CBN AML/KYC regulations |
|
Transaction records
Exchange history, payout records, timestamps, amounts, recipient details
|
Retained | 7 years from each transaction date — required for financial record-keeping and tax obligations |
|
Compliance & AML logs
Screening results, risk scores, suspicious activity flags
|
Retained | 7 years — required by NFIU and CBN directives |
|
Customer support records
Ticket history, chat logs, dispute correspondence
|
Retained | 3 years from last interaction — retained to resolve any future disputes |
|
Device & session logs
IP addresses, device fingerprints, login timestamps
|
Deleted | Deleted within 14 days of confirmed request |
|
Marketing preferences & consents
Email opt-ins, notification settings, referral data
|
Deleted | Deleted within 14 days of confirmed request |
|
Billing & fee records
Fees charged, refunds issued, invoice records
|
Retained | 7 years — required for tax and audit purposes |
Retained data is held securely, access-restricted, and used exclusively for regulatory compliance. It is not used for marketing or shared with third parties beyond what our Privacy Policy permits.
Account deletion is permanent. Depending on your situation, one of the following options may better meet your needs:
You can request a temporary account suspension that keeps your history and KYC intact for when you return. Email support@quickx.ng to arrange this.
If your concern is receiving communications, you can unsubscribe from all marketing emails and notifications in Settings → Notifications without deleting your account.
If your concern is inaccurate data, you have the right to request correction of your personal information. Contact privacy@quickx.ng with the subject line: Data Correction Request.